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IF YOU ARE STAYING AT WALDEN LODGE OR THE WALDEN LODGE CABINS, YOU WILL CHECK IN AT WALDEN LODGE NOT BLUFF MOUNTAIN REALTY. MOUNTAIN FALLS, HOLLY RIDGE, BRIAR CLIFF, LAUREL BRANCH #2, AND LEGACY #210 YOU WILL CHECK IN AT BLUFF MOUNTAIN REALTY. PLEASE CALL FOR COMPLETE CHECK IN INSTRUCTIONS AND DIRECTIONS!!!!!
PLEASE READ CAREFULLY
CANNOT BE SOLD OR TRANSFERRED WITHOUT PRIOR WRITTEN CONSENT FROM BLUFF MOUNTAIN REALTY!!
BLUFF MOUNTAIN REALTY, INC.
CONFIRMATION LETTER
THANK YOU FOR MAKING YOUR VACATION ACCOMMODATIONS WITH US. THIS LETTER IS INTENDED TO MAKE YOUR STAY AN ENJOYABLE ONE AND TO INFORM YOU OF CERTAIN POLICIES AND PROCEDURES.
YOUR CREDIT CARD RECEIPT IS IMPORTANT. TO CONFIRM YOUR RESERVATION, WE ASK THAT YOU SIGN AND RETURN THE MERCHANT COPY AND FILE COPY OF YOUR CREDIT CARD RECEIPT AND RENTAL CONTRACT TO :
BLUFF MOUNTAIN REALTY
P.O. BOX 160
PIGEON FORGE, TN 37868-0160
YOUR ADVANCED DEPOSIT HAS BEEN APPLIED TO YOUR RESERVATION. ANY BALANCE DUE MUST BE PAID ON ARRIVAL.(IF OFFICE IS CLOSED, PLEASE CONTACT BY NEXT BUSINESS DAY TO SETTLE ACCOUNT). BLUFF MOUNTAIN REALTY, INC., MAY USE ANY FUNDS RECEIVED FROM GUESTS IMMEDIATELY UPON RECEIPT OF SUCH FUNDS. FUNDS RECEIVED MAY EARN INTEREST IN AN ACCOUNT ASSIGNED TO THE ADVANCED DEPOSIT. INTEREST EARNED BELONGS TO BLUFF MOUNTAIN REALTY, INC.
WE WILL MAKE EVERY EFFORT TO HONOR REQUESTS YOU MAY HAVE FOR A PARTICULAR UNIT. HOWEVER, WE CANNOT GUARANTEE IT WILL BE AVAILABLE IN CASE OF UNFORESEEN CIRCUMSTANCES.
PLEASE NOTE THAT IF WE ALLOW YOU TO RESERVE A UNIT FOR ONLY ONE NIGHT, YOU WILL BE CHARGED A CLEANING FEE.
WE DO NOT ALLOW PETS.
ALL LINENS AND DISHWARE ARE PROVIDED. WE DO NOT HAVE DAILY MAID SERVICE. HOWEVER, THERE ARE DISHWASHERS, WASHERS AND DRYERS IN EACH UNIT FOR YOUR USE. WE DO PROVIDE SOAPS, DETERGENTS, TOILET TISSUE, PAPER TOWELS, AND TRASH BAGS. WE DO NOT PROVIDE SHAMPOOS, BLOW DRYERS, IRONS OR IRONING BOARDS.
PLEASE NOTE! IF YOU ARE STAYING AT WALDEN LODGE YOU WILL CHECK IN AT THE LODGE, NOT BLUFF MOUNTAIN REALTY!!!!
BLUFF MOUNTAIN REALTY IS LOCATED AT 2186 PARKWAY (US 441) BETWEEN TRAFFIC LIGHTS NUMBERED #0 AND #1. THIS IS APPROXIMATELY 1/2 MILE PAST THE PIGEON FORGE DEPARTMENT OF TOURISM ON THE RIGHT GOING INTO PIGEON FORGE. THIS IS WHERE YOU PICK UP YOUR KEYS FOR CHECK IN AT 4 P.M. OR AFTER OFFICE HOURS. (OFFICE HOURS ARE 8:00 A.M. TO 6:OO P.M. MONDAY THROUGH FRIDAY, 8:00 A.M. TO 5:00 P.M. SATURDAY, AND CLOSED ON SUNDAYS).
PLEASE CALL US AT 865-453-3717 OR 1-800-462-2134 DURING NORMAL BUSINESS HOURS TWO DAYS PRIOR TO YOUR ARRIVAL TO CONFIRM YOUR UNIT AND ARRIVAL TIME. WE WILL THEN TELL YOU WHERE TO LOCATE YOUR KEYS IF YOU ARE GOING TO ARRIVE AFTER OFFICE HOURS.
CHECK IN TIME IS 4:00 P.M. CHECK OUT TIME IS 10:00 A.M.
UPON ARRIVAL:
Please inspect your unit for any damages or problems and report to the office as soon as possible. YOU WILL BE RESPONSIBLE FOR ANY MISSING ITEMS OR DAMAGES TO THE UNIT UPON CHECK OUT.
BEFORE LEAVING
PLEASE TAKE GARBAGE OUT TO DUMPSTERS OR DESIGNATED TRASH RECEPTACLES. GUESTS STAYING AT HOLLY RIDGE CONDOS MAY DROP KEYS IN THE DROP BOX TO THE LEFT OF UNIT 302. ALL OTHER GUESTS MUST BRING KEYS BACK TO THE BLUFF MOUNTAIN REALTY OFFICE. IF THE OFFICE IS CLOSED, PLEASE DROP YOUR KEYS IN THE DROP BOX LOCATED TO THE RIGHT OF THE FRONT DOOR, BEHIND THE WHITE WOODEN DOOR. ANY KEYS NOT RETURNED WILL RESULT IN THE GUEST BEING CHARGED $50.00 PER KEY.
BLUFF MOUNTAIN REALTY IS NOT RESPONSIBLE FOR LOST OR STOLEN ARTICLES, OR ITEMS LEFT IN THE UNIT.
CANCELLATION POLICY
TO RESERVE A UNIT, A ONE NIGHT'S DEPOSIT IS REQUIRED BY CREDIT CARD. YOU HAVE UP TO 10 DAYS BEFORE YOUR ARRIVAL DATE TO CANCEL. IF YOU CANCEL WITHIN THIS TIME, YOU WILL BE CHARGED 20% OF YOUR FIRST NIGHTS DEPOSIT. IF YOU CANCEL LESS THAN 10 DAYS BEFORE YOUR ARRIVAL, YOU WILL LOSE YOUR ENTIRE FIRST NIGHTS DEPOSIT.
IN CASE OF AN EMERGENCY AFTER OFFICE HOURS, PLEASE CALL OUR OFFICE MANAGER AT (865)599-4080, OR CALL THE GENERAL MANAGER AT (865)654-1596.
THANK YOU FOR YOUR COOPERATION. HAVE A GREAT STAY!
STAFF AND MANAGEMENT, BLUFF MOUNTAIN REALTY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY
IT WILL BE NECESSARY FOR YOU TO SIGN PRIOR TO CHECK-IN
RENTAL CONTRACT
1. TO CONFIRM YOUR RESERVATION, A DEPOSIT BY CREDIT CARD MUST BE RECEIVED PRIOR TO YOUR ARRIVAL.
2. CHECK-IN TIME IS 4:00 P.M. (PLEASE CALL US FOR AFTER OFFICE HOURS CHECK-IN INSTRUCTIONS.) PLEASE KEEP IN MIND WHEN SCHEDULING YOUR "DRIVE TIME" AS KEYS WILL NOT BE RELEASED BEFORE 4:00 P.M.
3. CHECK-OUT TIME IS 10:00 A.M. DUE TO NEW GUESTS ARRIVING, AND THE AMOUNT OF TIME NEEDED TO PREPARE THE UNIT, WE MUST INSIST THIS BE FOLLOWED.
4. UNFORTUNLATELY, WE DO NOT ALLOW PETS. IF YOU ARE FOUND WITH A PET, YOU WILL BE ASKED TO LEAVE WITH NO REFUND AND POSSIBLY BE CHARGED A DAMAGE DEPOSIT OF $250.00. PLEASE MAKE ARRANGEMENTS FOR YOUR "FURRY" LOVED ONES.
5. OUT OF RESPECT FOR OUR UNIT OWNERS, WE DO NOT ALLOW HOUSE PARTIES.
6. THE NUMBER OF OCCUPANTS IS LIMITED BY THE SIZE OF THE UNIT. IF ANYONE IS FOUND WITH MORE THAN THE STATED OCCUPANCY, YOU WILL BE ASKED TO LEAVE WITH NO REFUND.
7. PLEASE CHECK EVERYTHING WHEN YOU ARRIVE AND REPORT ANY MISSING ITEMS AND/OR ANY DAMAGES TO OUR OFFICE AS SOON AS POSSIBLE. YOU ARE RESPONSIBLE FOR ANY ITEMS THAT ARE MISSING AND ANY DAMAGES THAT MAY OCCUR DURING YOUR STAY AND BY SIGNING THIS RENTAL AGREEMENT, YOU AGREE TO PAY AND AUTHORIZE BLUFF MOUNTAIN REALTY TO CHARGE YOUR CREDIT CARD ACCORDINGLY.
8. PLEASE KEEP YOUR UNIT AND VEHICLE LOCKED, AND YOUR MONEY AND VALUABLES IN A SAFE PLACE, AS BLUFF MOUNTAIN REALTY IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS.
THANK YOU FOR YOUR COOPERATION. THE STAFF AND MANAGEMENT OF BLUFF MOUNTAIN REALTY ARE HONORED TO HAVE YOU STAY WITH US, AND LOOK FORWARD TO SERVING YOU.
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SIGNATURE
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PRINT NAME DATE
PLEASE SIGN AND RETURN TO: BLUFF MOUNTAIN REALTY, INC.
PO BOX 160
PIGEON FORGE, TN 37868 OR FAX #865-428-6692
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