bluff mountain rental reservations
Rentals
Rental Policies Page

Rental Policies

Rental Contract

Untitled document

IF  YOU  ARE  STAYING  A T WALDEN  LODGE  OR  THE  WALDEN  LODGE  CABINS,  YOU  WILL  CHECK  IN  AT WALDEN  LODGE  NOT  BLUFF  MOUNTAIN  REALTY.   FOR MOUNTAIN  FALLS,  HOLLY  RIDGE,  BRIAR CLIFF, LAUREL   BRANCH #2, YOU  WILL  CHECK  IN  AT  BLUFF  MOUNTAIN  REALTY.   PLEASE CALL  FOR  COMPLETE  CHECK  IN  INSTRUCTIONS  AND  DIRECTIONS!!!!!

PLEASE  READ  CAREFULLY

CANNOT  BE  SOLD  OR  TRANSFERRED  WITHOUT  PRIOR  WRITTEN  CONSENT  FROM  BLUFF  MOUNTAIN  REALTY!!

BLUFF  MOUNTAIN  REALTY,  INC.

CONFIRMATION  LETTER

THANK  YOU  FOR  MAKING  YOUR  VACATION  ACCOMMODATIONS  WITH  US.  THIS  LETTER  IS  INTENDED  TO  MAKE  YOUR STAY  AN  ENJOYABLE  ONE  AND  TO  INFORM  YOU  OF  CERTAIN  POLICIES  AND  PROCEDURES.  

YOUR  CREDIT  CARD  OR DEBIT CARD RECEIPT  IS  IMPORTANT.   TO  CONFIRM  YOUR  RESERVATION,  WE  ASK  THAT  YOU  SIGN  AND RETURN  THE  MERCHANT  COPY  AND  FILE  COPY  OF  YOUR  CREDIT  CARD  OR DEBIT CARD RECEIPT  AND  RENTAL  CONTRACT   TO bluffmtn@aol.com or Fax (865)428-6692.   IF YOU WISH TO MAIL, PLEASE SEND TO:

BLUFF  MOUNTAIN  REALTY

P.O.  BOX  160

PIGEON  FORGE, TN   37868-0160

YOUR  ADVANCED  DEPOSIT  HAS  BEEN  APPLIED  TO  YOUR  RESERVATION.   ANY  BALANCE  DUE  MUST  BE  PAID  ON ARRIVAL.   ( IF  ARRIVING AFTER BUSINESS HOURS, KEYS WILL NOT BE LEFT OUT UNLESS BALANCE DUE IS PAID IN FULL). BLUFF  MOUNTAIN REALTY,  INC.,  MAY  USE  ANY  FUNDS  RECEIVED  FROM  GUESTS  IMMEDIATELY  UPON  RECEIPT  OF  SUCH  FUNDS.   FUNDS  RECEIVED  MAY  EARN  INTEREST  IN  AN  ACCOUNT  ASSIGNED  TO  THE  ADVANCED  DEPOSIT.   INTEREST  EARNED BELONGS  TO  BLUFF  MOUNTAIN  REALTY,  INC.

WE WILL MAKE EVERY EFFORT TO HONOR REQUESTS YOU MAY HAVE FOR A PARTICULAR UNIT.  HOWEVER, WE CANNOT GUARANTEE IT WILL BE AVAILABLE IN CASE OF UNFORESEEN CIRCUMSTANCES.

PLEASE NOTE THAT IF WE ALLOW YOU TO RESERVE A UNIT FOR ONLY ONE NIGHT, YOU WILL BE CHARGED A CLEANING FEE.

WE DO NOT ALLOW  PETS.

ALL LINENS AND DISHWARE ARE PROVIDED.  WE DO NOT HAVE DAILY MAID SERVICE.  HOWEVER, THERE ARE DISHWASHERS, WASHERS AND DRYERS IN EACH UNIT FOR YOUR USE.  WE DO PROVIDE SOAPS, DETERGENTS, TOILET TISSUE, PAPER TOWELS, AND TRASH BAGS.  WE DO NOT PROVIDE SHAMPOOS, BLOW DRYERS, IRONS OR IRONING BOARDS.

PLEASE NOTE! IF YOU ARE STAYING AT WALDEN LODGE YOU WILL CHECK IN AT THE LODGE, NOT BLUFF MOUNTAIN REALTY!!!!

BLUFF MOUNTAIN REALTY IS LOCATED AT 2186 PARKWAY (US 441) BETWEEN TRAFFIC LIGHTS NUMBERED #0 AND #1.  THIS IS APPROXIMATELY 1/2 MILE PAST THE PIGEON FORGE DEPARTMENT OF TOURISM ON THE RIGHT GOING SOUTH  INTO PIGEON FORGE.  THIS IS WHERE YOU PICK UP YOUR KEYS FOR CHECK IN AT 4 P.M. OR AFTER OFFICE HOURS.  (OFFICE HOURS ARE 8:00 A.M. TO 6:OO P.M. MONDAY THROUGH FRIDAY, 8:00 A.M. TO 5:00 P.M. SATURDAY, AND CLOSED ON SUNDAYS).

PLEASE CALL US AT 865-453-3717 OR 1-800-462-2134 DURING NORMAL BUSINESS HOURS TWO DAYS PRIOR TO YOUR ARRIVAL TO CONFIRM YOUR UNIT AND ARRIVAL TIME.  WE WILL THEN TELL YOU WHERE TO LOCATE YOUR KEYS IF YOU ARE GOING TO ARRIVE AFTER  OFFICE HOURS.

                                   CHECK IN TIME IS 4:00 P.M.              CHECK OUT TIME IS 10:00 A.M.

UPON ARRIVAL:  

Please inspect your unit for any damages or problems and report to the office as soon as possible.  YOU WILL BE RESPONSIBLE FOR ANY MISSING ITEMS OR DAMAGES TO THE UNIT UPON CHECK OUT.

                                              

BEFORE LEAVING

PLEASE TAKE GARBAGE OUT TO DUMPSTERS OR DESIGNATED TRASH RECEPTACLES.  GUESTS STAYING AT HOLLY RIDGE CONDOS MAY DROP KEYS IN THE DROP BOX TO THE LEFT OF UNIT 302.  ALL OTHER GUESTS MUST BRING KEYS BACK TO THE BLUFF MOUNTAIN REALTY OFFICE.  IF THE OFFICE IS CLOSED, PLEASE DROP YOUR KEYS IN THE DROP BOX LOCATED TO THE RIGHT OF THE FRONT DOOR, BEHIND THE WHITE WOODEN DOOR.  ANY KEYS NOT RETURNED WILL RESULT IN THE GUEST BEING CHARGED $50.00 PER KEY.

BLUFF MOUNTAIN REALTY IS NOT RESPONSIBLE FOR LOST OR STOLEN ARTICLES, OR ITEMS LEFT IN THE UNIT.

CANCELLATION POLICY

TO RESERVE A UNIT, A ONE NIGHT'S DEPOSIT IS REQUIRED BY CREDIT CARD.  YOU HAVE UP TO 10 DAYS BEFORE YOUR ARRIVAL DATE TO CANCEL.  IF YOU CANCEL WITHIN THIS TIME, YOU WILL BE CHARGED 20% OF YOUR FIRST NIGHTS DEPOSIT, BALANCE WILL BE REFUNDED.  IF YOU CANCEL LESS THAN 10 DAYS BEFORE YOUR ARRIVAL, YOU WILL LOSE YOUR ENTIRE FIRST NIGHTS DEPOSIT.  

IN CASE OF AN EMERGENCY AFTER OFFICE HOURS, PLEASE CALL OUR OFFICE MANAGER AT (865)599-4080, OR CALL THE GENERAL MANAGER AT (865)654-1596.

THANK YOU FOR YOUR COOPERATION.  HAVE A GREAT STAY!

                                                                                    STAFF AND MANAGEMENT, BLUFF MOUNTAIN REALTY

PLEASE  READ  THE  FOLLOWING  INFORMATION  CAREFULLY

IT  WILL  BE  NECESSARY  FOR  YOU  TO  SIGN  PRIOR  TO  CHECK-IN

RENTAL  CONTRACT

1.  TO  CONFIRM  YOUR  RESERVATION,  A  DEPOSIT  BY  CREDIT  CARD  MUST  BE  RECEIVED  PRIOR  TO  YOUR  ARRIVAL.

2.  CHECK-IN  TIME  IS  4:00 P.M.   (PLEASE  CALL  US  FOR  AFTER  OFFICE  HOURS  CHECK-IN  INSTRUCTIONS.)   PLEASE  KEEP  IN MIND  WHEN  SCHEDULING  YOUR  "DRIVE TIME"  AS  KEYS  WILL  NOT  BE  RELEASED  BEFORE  4:00 P.M.

3.  CHECK-OUT  TIME  IS  10:00  A.M.   DUE  TO  NEW  GUESTS  ARRIVING,  AND  THE  AMOUNT  OF  TIME  NEEDED  TO  PREPARE THE  UNIT,  WE  MUST  INSIST  THIS  BE  FOLLOWED.

4.  UNFORTUNLATELY,  WE  DO  NOT  ALLOW  PETS.  IF  YOU  ARE  FOUND  WITH  A  PET,  YOU  WILL  BE  ASKED  TO  LEAVE  WITH NO  REFUND  AND  POSSIBLY  BE  CHARGED  A  DAMAGE  DEPOSIT  OF  $250.00.   PLEASE  MAKE  ARRANGEMENTS  FOR  YOUR "FURRY"  LOVED  ONES.

5.  OUT  OF  RESPECT  FOR  OUR  UNIT  OWNERS,  WE  DO  NOT  ALLOW  HOUSE  PARTIES.  

6.  ALL UNITS ARE NON-SMOKING. IF UPON CHECK OUT IT IS DETERMINED THERE WAS SMOKING IN THE UNIT, YOU WILL BE CHARGED A DAMAGE DEPOSIT UP TO $250.00.

7. THE  NUMBER  OF  OCCUPANTS  IS  LIMITED  BY  THE  SIZE  OF  THE  UNIT.   I F ANYONE  IS  FOUND  WITH  MORE  THAN  THE STATED  OCCUPANCY,  YOU  WILL  BE  ASKED  TO  LEAVE  WITH  NO  REFUND.

8.  PLEASE  CHECK  EVERYTHING  WHEN  YOU  ARRIVE  AND  REPORT  ANY  MISSING  ITEMS  AND/OR  ANY  DAMAGES  TO  OUR OFFICE  AS  SOON  AS  POSSIBLE.   YOU  ARE  RESPONSIBLE  FOR  ANY  ITEMS  THAT  ARE  MISSING  AND  ANY  DAMAGES  THAT MAY  OCCUR  DURING  YOUR  STAY.  THESE UNITS HAVE OWNERS AND THEY ASK THAT YOU LEAVE THE UNIT IN THE SAME CONDITION AS YOU ENTERED.  IF IT IS DETERMINED THAT AN ADDITIONAL CLEANING FEE IS REQUIRED, YOU MAY BE CHARGED.   BY  SIGNING  THIS  RENTAL  AGREEMENT,  YOU  AGREE  TO  PAY  AND  AUTHORIZE  BLUFF  MOUNTAIN  REALTY  TO  CHARGE  YOUR  CREDIT  CARD  ACCORDINGLY.

9.   PLEASE  KEEP  YOUR  UNIT  AND  VEHICLE  LOCKED,  AND  YOUR  MONEY  AND  VALUABLES  IN  A  SAFE  PLACE,  AS  BLUFF MOUNTAIN  REALTY  IS  NOT  RESPONSIBLE  FOR  LOST  OR  STOLEN  ITEMS.

THANK  YOU  FOR  YOUR  COOPERATION.  THE  STAFF  AND  MANAGEMENT  OF  BLUFF  MOUNTAIN  REALTY  ARE  HONORED  TO HAVE  YOU  STAY  WITH  US,  AND  LOOK  FORWARD  TO  SERVING  YOU.

__________________________________________  

SIGNATURE

__________________________________________

PRINT NAME                                                                                                                              DATE

PLEASE SIGN AND RETURN TO:  BLUFF MOUNTAIN REALTY, INC.

                                                                PO BOX 160

                                                                PIGEON FORGE, TN  37868 OR FAX #865-428-6692

and or
Rental Agreement

Untitled document

PLEASE READ CAREFULLY

WALDEN  LODGE  CONFIRMATION  LETTER

THANK  YOU  FOR  MAKING  YOUR  VACATION  ACCOMMODATIONS  WITH  US.  THIS  LETTER  IS INTENDED  TO  MAKE  YOUR  STAY  AN  ENJOYABLE  ONE  AND  TO  INFORM  YOU  OF  CERTAIN  POLICIES AND  PROCEDURES.

YOUR  CREDIT  CARD  SLIP  IS  IMPORTANT.  TO  CONFIRM  YOUR  RESERVATION,  WE  ASK  THAT  YOU SIGN  AND  RETURN  THE  MERCHANT  COPY  AND  FILE  COPY  OF  YOUR  CREDIT  CARD  RECEIPT  AND RENTAL  CONTRACT  TO bluffmtn@aol.com or fax (865)428-6692.  IF YOU WISH TO MAIL, SEND TO:

BLUFF  MOUNTAIN  REALTY/  WALDEN  LODGE

PO  BOX  160

PIGEON  FORGE,  TN   37868

YOUR  ADVANCED  DEPOSIT  HAS  BEEN  APPLIED  TO  YOUR  RESERVATION.  THE  BALANCE  DUE  MUST BE PAID PRIOR TO ARRIVAL.  BLUFF  MOUNTAIN  REALTY,  INC.,  MAY  USE  ANY  FUNDS RECEIVED  FROM  GUESTS  IMMEDIATELY  UPON  RECEIPT  OF  SUCH  FUNDS.  FUNDS  RECEIVED  MAY EARN  INTEREST  IN  AN  ACCOUNT  ASSIGNED  TO  THE  ADVANCED  DEPOSIT.   INTEREST  EARNED BELONGS  TO  BLUFF  MOUNTAIN  REALTY,  INC.  

WE  WILL  MAKE  EVERY  EFFORT  TO  HONOR  REQUESTS  YOU  MAY  HAVE  FOR  A  PARTICULAR  UNIT.  HOWEVER,  WE  CANNOT  GUARANTEE  IT  WILL  BE  AVAILABLE  IN  CASE  OF  UNFORESEEN CIRCUMSTANCES.    

PLEASE  NOTE  THAT  IF  WE  ALLOW  YOU  TO  RESERVE  A  UNIT  FOR  ONLY  ONE  NIGHT,  YOU  WILL BE  CHARGED  A  CLEANING  FEE.

WE  DO  NOT  ALLOW  PETS!

ALL  LINENS  AND  DISHWARE  ARE  PROVIDED.   THERE  IS  NO  DAILY  MAID  SERVICE,  BUT  VACUUMS, DISHWASHERS,  WASHERS  AND  DRYERS  AND  APPROPRIATE  SOAPS  AND  DETERGENTS  ARE AVAILABLE  IN  YOUR  UNITS  FOR  YOUR  USE.   WE  DO  NOT  PROVIDE  SHAMPOOS,  BLOW  DRYERS, IRONS  OR  IRONING  BOARDS.  

  

PLEASE  CALL  OUR  OFFICE  AT  1-800-462-2134  TWO  DAYS  PRIOR  TO  YOUR  ARRIVAL  TO  CONFIRM YOUR  UNIT  AND  ARRIVAL  TIME.   WE  WILL  THEN  GIVE  YOU  DIRECTIONS  TO  WALDEN  LODGE  AND TELL  YOU  WHERE  TO  PICK  UP  YOUR  KEYS.  

CHECK  IN  TIME  4:00 P.M.         CHECK  OUT  TIME  10:00 A.M.

UPON  ARRIVAL

PLEASE  INSPECT  YOUR  UNIT FOR  ANY  DAMAGES  OR  PROBLEMS  AND  REPORT  TO  THE  OFFICE  AS  SOON  AS POSSIBLE.   YOU  WILL  BE  RESPONSIBLE  FOR  ANY  MISSING  ITEMS  OR DAMAGES  TO  THE  UNIT  UPON  CHECK  OUT.

BEFORE  LEAVING

PLEASE  TAKE  GARBAGE  OUT  TO  DUMPSTERS  OR  DESIGNATED  TRASH  RECEPTACLES  AND  START THE  DISHWASHER  IN  THE  UNIT.   PLEASE  RETURN  YOUR  KEYS  TO  THE  DROP  BOX  LOCATED  TO THE  RIGHT  OF  THE  FRONT  DOOR  OF  THE  WALDEN  LODGE  OFFICE.   ANY  KEYS  NOT  RETURNED WILL  RESULT  IN  THE  GUEST  BEING  CHARGED  $50.00  PER  KEY.

BLUFF  MOUNTAIN  REALTY  AND  WALDEN  LODGE  ARE  NOT  RESPONSIBLE  FOR ITEMS  LEFT  IN  THE  UNIT.

CANCELLATION  POLICY

FOR  ONE,  TWO  OR  THREE  BEDROOM  UNITS:

TO  RESERVE  A  UNIT,  A  ONE  NIGHT'S  DEPOSIT  IS  REQUIRED  BY  CREDIT  CARD.   YOU  HAVE  UP  TO 10  DAYS  BEFORE  YOUR  ARRIVAL  DATE  TO  CANCEL.   IF  YOU  CANCEL  WITHIN  THIS  TIME,  YOU WILL  BE  CHARGED  20%  OF  YOUR  FIRST  NIGHT'S  DEPOSIT.   IF  YOU  CANCEL  LESS  THAN  10  DAYS BEFORE  YOUR  ARRIVAL,  YOU  WILL  LOSE  YOUR  ENTIRE  FIRST  NIGHT'S  DEPOSIT.

FOR  FIVE  BEDROOM  AND  SEVEN  BEDROOM  UNITS:

TO  RESERVE  A  UNIT,  ONE  HALF  (1/2)  OF  THE  AMOUNT  DUE  IS  REQUIRED  AND  IS  NON-REFUNDABLE.   THE  BALANCE  IS  TO BE  PAID  60  DAYS  PRIOR  TO  ARRIVAL  AND  IS  NON-REFUNDABLE.

BLUFF MOUNTAIN REALTY  OFFICE  HOURS  ARE  8:30  A.M.  TO  6:00 P.M.   MONDAY  THROUGH  FRIDAY,  8:00 A.M. TO 5:00 P.M. SATURDAY, AND  CLOSED  ON SUNDAYS.  

IN  CASE  OF  AN  EMERGENCY  AFTER  OFFICE  HOURS,  PLEASE  CALL  THE  PROPERTY  MANAGER  AT (865)465-6624 OR (865)428-6614.   IF  YOU  DO  NOT  GET  A  RESPONSE  WITHIN  10  MINUTES,  CALL  THE GENERAL  MANAGER  AT  (865)654-1596.    

THANK  YOU  FOR  YOUR  COOPERATION.  HAVE  A  GREAT  STAY!

STAFF  AND  MANAGEMENT  OF  BLUFF  MOUNTAIN  REALTY  AND  WALDEN  LODGE

PLEASE  READ  THE  FOLLOWING  INFORMATION  CAREFULLY

IT  WILL  BE  NECESSARY  FOR  YOU  TO  SIGN  PRIOR  TO  CHECK-IN

RENTAL  AGREEMENT

1.  TO  CONFIRM  YOUR  RESERVATION,  A  DEPOSIT  BY  CREDIT  CARD  MUST  BE  RECEIVED  PRIOR  TO  YOUR  ARRIVAL.

2.  CHECK-IN  TIME  IS  4:00 P.M.  (PLEASE  CALL  US  FOR  AFTER  OFFICE  HOURS  CHECK-IN  INSTRUCTIONS.)   PLEASE KEEP  THIS   IN  MIND  WHEN  SCHEDULING  YOUR  "DRIVE TIME"  AS  KEYS  WILL  NOT  BE  RELEASED  BEFORE  4:00 P.M.

3.  CHECK-OUT  TIME  IS  10:00  A.M.    DUE  TO  NEW  GUESTS  ARRIVING,  AND  THE  AMOUNT  OF  TIME  NEEDED  TO PREPARE  THE  UNIT,  WE  MUST  INSIST  THIS  BE  FOLLOWED.

4.  UNFORTUNATELY,  WE  DO  NOT  ALLOW  PETS.   IF  YOU  ARE  FOUND  WITH  A  PET,  YOU  WILL  BE  ASKED  TO  LEAVE  WITH  NO  REFUND  AND  POSSIBLY  BE  CHARGED  A  DAMAGE  DEPOSIT OF  $250.00.   PLEASE  MAKE  PRIOR ARRANGEMENTS   FOR   YOUR   "FURRY"  LOVED  ONES.

5.  OUT  OF  RESPECT  FOR  OUR  UNIT  OWNERS,  WE  DO  NOT  ALLOW   HOUSE   PARTIES.

6.  ALL UNITS ARE NON-SMOKING.

7. THE  NUMBER  OF  OCCUPANTS  IS  LIMITED  BY  THE  SIZE  OF  THE  UNIT.    IF  ANYONE  IS  FOUND  WITH  MORE  THAN THE  STATED  OCCUPANCY,  YOU  WILL  BE  ASKED  TO  LEAVE  WITH  NO  REFUND.

8.  PLEASE  CHECK  EVERYTHING  WHEN  YOU  ARRIVE  AND  REPORT  ANY  MISSING  ITEMS  AND/OR  ANY  DAMAGES  TO OUR  OFFICE  AS  SOON  AS  POSSIBLE.   YOU  ARE  RESPONSIBLE  FOR  ANY  ITEMS  THAT  ARE  MISSING  AND  ANY DAMAGES  THAT  MAY  OCCUR   DURING  YOUR  STAY  AND  BY  SIGNING  THIS  RENTAL  AGREEMENT,  YOU  AGREE  TO PAY  AND  AUTHORIZE  BLUFF  MOUNTAIN   REALTY  TO  CHARGE  YOUR  CREDIT  CARD  ACCORDINGLY.

9.  PLEASE  KEEP  YOUR  UNIT  AND  VEHICLE   LOCKED,  AND  YOUR  MONEY  AND  VALUABLES  IN  A  SAFE  PLACE,  AS BLUFF  MOUNTAIN  REALTY  IS  NOT  RESPONSIBLE  FOR  LOST  OR  STOLEN   ITEMS.

THANK  YOU  FOR  YOUR  COOPERATION.   THE  STAFF  AND  MANAGEMENT  OF  BLUFF  MOUNTAIN  REALTY  AND  WALDEN  LODGE  ARE  HONORED  TO  HAVE  YOU  STAY  WITH  US,  AND  LOOK  FORWARD TO  SERVING  YOU.  

_______________________________________________                        ___________________________________________

SIGNATURE                                                                                                                DATE

PLEASE  SIGN  AND  RETURN  TO:  BLUFF  MOUNTAIN  REALTY  AND  WALDEN  LODGE

                                                                PO  BOX  160

                                                                PIGEON  FORGE, TN   37868   OR  FAX #865-428-6692

Bluff Mountain Rentals & Real Estate & ATV Adventures
2186 Parkway
Pigeon Forge, TN37863
Toll Free: 800-462-2134
Local: 865-453-3717
Fax: 865-428-6692
Email
Powered by Reality with TCSReservations